Ability to actively listen, communicate clearly, concisely and assure customer understanding.
Successful candidates possess strong interpersonal and communications skills,.
Comfortable working in a base plus commission environment.
Previous telecommunications industry or recurring revenue product experience is a plus.
At least 1 year recent, relevant, consultative sales experience or the equivalent is a plus.
Associate’s degree in Sales, Marketing or related field is a plus.
Follows all Mediacom Communications policies and procedures.
Maintains professional and respectful conduct when interacting with customers and co-workers.
Performs multiple tasks simultaneously while on the phone with customers.
Understands that GREAT customer service is inherent to being a GREAT Mediacom Sales rep.
Enters orders accurately and efficiently and schedules installation appointments using computerized customer billing system.
Accurately uses multiple computer applications to process work orders and obtain customer information.
Quota standards will flex with seasonal factors and/or business needs.
Must consistently maintain established quota standards for each product line as defined by the needs of the company.
Must consistently maintain all minimum sales sell-in rates, quality scores, and other performance standards set for the department.
Builds customer loyalty by his or her ability to effectively differentiate Mediacom products from those of our competitors, and communicate those differences effectively.
Understands and promotes all current marketing campaigns with the goal of system net gain.
Accurately presents service package/bundle options by using recommended bridging statements, follow department scripting, and meet minimum sales objectives on all calls.
Proactively educates customers on ALL Mediacom products and any ancillary products in order to sell complete packages and bundles as well as upgrades existing services.
As the first impression to Mediacom, demonstration of quality customer care skills must be present within the conversation at all times. Accurate data entry is required within multiple software applications and follow-up required to ensure order completion. The position will consult with customers, assess needs, recommend Mediacom products/services, overcome objections and close the sale.
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