An assistant works on your modeling problem. We can help review and trouble-shoot models if your model doesn’t work or you are trying something new. Fee is $250 per hour, with a minimum of 1 hour and billed in 1 hour increments. User provides topics to discuss before meeting. Live web meeting where a Thunderhead instructor works through questions that you might still have, or demonstrates features related to your specific needs. In addition, we can work with you individually either through a live web meeting or troubleshooting services to help model preparation. Additional Support OptionsĮach program we sell has a Support Resources web page, videos demonstrating software use, and user forums. Thunderhead Engineering does not provide professional fire protection design services and does not provide guidance on regulatory requirements. Thunderhead Engineering does not provide detailed support for external software, such as the Fire Dynamics Simulator (FDS) or TOUGH. If users ask questions related to modeling, we may provide a limited response, but many times we may judge such questions as beyond our responsibility or knowledge. Modeling is the application of our software to solve specific problems. Support questions for PyroSim and Pathfinder should be submitted to questions for PetraSim should be submitted to allow up to 2 business days for us to respond to your support requests and ensure that your support request falls within the scope detailed above. Delivery of converged solutions for your models. Delivery of completed geometry and input data for your models. 
Advice on how best to apply our software to your specific application. Note that the scope of our product technical support does NOT include the following: Assessment of training needs for product areas that are unfamiliar to you. Investigation of problems caused by user errors, software defects, and limitations advice on solving or working around them. 
General help in interpreting information within the documentation and online resources.Assistance with downloading and installing the software.Technical support questions are related to the use of our software and include the following: Thunderhead Engineering will provide technical support to help you install and run our software. This following sections detail general Support options available to Trial and Commercial License holders. Frequently Asked Questions (FAQ) and Answers.Welcome to the Thunderhead Support site which provides the following resources for PyroSim and Pathfinder users.
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